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International Order Policy

Shipping and Handling Charges:

Normally the shipping charges will be calculated and displayed for you after you type in your shipping information. You will know the exact amount of shipping cost to your purchase before you enter your credit card info. There will be no "Hidden" charges.
If the shipping fee is not displayed when you place the order, we will contact you to confirm the exact shipping cost before we charge the order.

Shipping Methods:

All orders will be shipped within one to two business days. Please note this rule applies to orders of in-stock products only.

MeritCall.com offers UPS Next Day Air (next day plus one to two day process time); UPS 2nd Day Air (2nd days air plus one to two day process time) and UPS Ground (1-2 day process time and 5-8 days transit time).

Shipping is dependent on where you are located and what level of service you select, and the weight of the product you order. We calculate shipping charge based on UPS terminal rate and a low handling & insurance fee.

UPS Ground service is available in the 48 contiguous U.S. states ONLY.
For HI, AK, PR, APO, FPO customers, we use USPS for Ground Shipping and we will email you to confirm the shipping fee.

APO/FPO will take 2-4 weeks plus one to two day process time.

International Shipping:

We use UPS Worldwide Express to ship for international orders.
*Important: International customers must read our International Order Policy.

Shipping Terms & Conditions:

  1. All orders placed after 12:00PM PST will be treated as the next business day's order. We do not process order during weekend; all orders that are placed between 12:00pm PST on Friday and 12:00pm PST on Monday will be treated as Monday's orders.

  2. In order to process your order smoothly, we strongly recommend you to use the same address for both your shipping and billing address or your order could be delayed for verification.

  3. Please note that UPS DOES NOT ship to P.O. Box, so do not use P.O. Box as UPS shipping address.

  4. For HI, AK, PR(Puerto Rico), APO, FPO orders, we use USPS for Ground Shipping and we will email you to confirm the shipping and handling fee.
    For PR orders, please choose US United States as country name.

  5. MeritCall requires an authorized adult signature on any package over $200.00 value.

  6. All orders will be shipped and processed according to the availability of the item ordered.

  7. For international orders, we will contact you via email or phone to confirm the shipping and handling charge.
    Click here to estimate your shipping fee for international orders.
MeritCall and MeritPhone are the registered Trademarks certified by US Patent and Trademark Office since Dec. 2005.
   
All of our broadband MeritPhones are both H.323 and SIP compatible now!
   
MeritCall ATA is AVAILABLE Now! VoIP your cordless phone!
   
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Wi-Fi MeritPhone will be available this winter!
   
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