| Problem |
Possible Reason |
Solution |
| My phone can't work, message [Wait Logon] is displayed. |
You are not connected to Internet |
Check if RJ45 connecter is properly plugged into the LAN socket of your phone. Make sure you are using the correct Ethernet cable. |
| You are using static IP address |
Since the default setting of the phones is [Use DHCP], if there is no DHCP server in your network, please refer to the User Manual and set it to static IP address manually. |
| You are connected to the Internet through PPPoE |
Please configure your PPPID and PPPIN correctly and save your settings. |
| Temporary loss of your network |
Owing to temporary break off of your network, you have failed to logon, please reboot your computer and try again. |
| Still fail to log on due to unknow reasons. |
Check if the [Service Address] you have input is correct, and contact your network administrator or MeritCall customer service center |
[Security deny] is shown on the screen for about 5 seconds, and then [Wait Logon] |
You have input wrong information |
Please check that your user ID, phone number and password are correct. |
[Account is using] is shown on the screen for about 5 seconds, and then [Wait Logon] |
The account is in use or maybe caused by phone re-booting or power loss. |
Please wait for about 5 minutes and try again later. |
[Unknow faild] is shown on the screen for about 5 seconds, and then [Wait Logon]
|
This might because there is a firewall in your network or some software and devices, which act as a firewall. |
In such cases, please contact your network administrator and ask him to open the necessary ports. |
| Low Voice Quality |
Your internet connection speed is lower than 20Kbps |
Please make sure you match the working environment criteria of BroadBand MeritPhone. |
| Unstable network connection: Network delay > 500ms or network jitter > 100ms or network packet loss >10% |
Can not log in to server(message [Please Wait] displayed) |
Login is obstructed by firewall |
Please contact your network administrator. |
| You are using a proxy network which blocks the login. |
| You entered wrong account information |
Please reset your username, password and phone number according to your original account information. If you have changed password, please contact customer service center. |
You entered wrong server address |
If you have changed the server login settings, please contact customer service center. |
